Privacy & Safety

Information Collection, Use & Sharing

Serafin de Cuba Cigars is dedicated to protecting the privacy of all of our customers and visitors to our website. We do not sell, share, or rent your information to others outside of the exceptions noted herein. If you have any questions or concerns after reviewing the policies below, or would like to unsubscribe from any communications, Rewards Programs, or emails please contact us anytime. The policy below outlines the steps we take to ensure your privacy.

Information Collected

Serafin de Cuba Cigars, gathers and stores a variety of information to make your shopping experience a more pleasurable one. This information includes names, shipping and billing addresses, phone numbers, email addresses, and order history. The information gathered on this website belongs exclusively to us. Only information you voluntarily choose to share with us by email or other direct communication from you is accessible to us. We will not share, sell, or rent this information with anybody.

How We Use Your Information

The information we gather is used for the sole purposes of keeping an accurate account of your purchases and interests in order to improve your shopping experience and future requests. We engage the use of a third-party site for payment processing, fraud protection, and additional e-commerce security. The information we provide this third-party company is authorized only for the services they provide and are not intended for resale.

We will not disclose your information with anyone outside of our company unless it is essential to fulfill your request, e.g., shipping an item.

Emails

Email addresses are used for online account identification. Additionally, email addresses are used internally to send digital receipts, order confirmations, and shipment tracking. We may contact you through email in the future to inform you about offers, new products or services, or changes to our privacy policy, unless you tell us not to.

Debit and Credit Card Transactions

When placing an order on our website, your credit card or debit card will be completed through PayPal. Once your order has been shipped, we will send you an email confirmation along with your tracking number.

Notification of Changes

Changes that may occur to this Policy Statement will be noted here on this page. If you have any questions regarding this statement, do not hesitate to contact us

Return Policy

Per Federal and State regulations, any and all tobacco products are not allowed to be returned.

Shipping Policy

Any orders received by 2:00pm (EST) will ship on the same day

Any orders received after 2:00pm (EST) will ship the following business day.

Business Days are Monday – Friday and DO NOT include weekends or holidays.

All orders will ship via USPS Priority Mail. You can expect your order in 1-7 business days. Need your order in a hurry? Select USPS Priority Mail Express (1-2 Business Days) for an additional charge to get your order faster!

There will be no additional shipping fees for any backordered items that ship separately.

**First-Time Buyers must use the SAME Shipping & Billing Address**

FLORIDA

Florida State Sales Tax will be added on all orders shipped within the state of Florida during order processing. Any taxes owed on orders shipped outside of Florida are the responsibility of the purchaser.

SHIPPING & HANDLING CHART